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The strategic partnership between Trip.com and AXA Partners continues to develop in Europe. The collaboration started 7 years ago in China and focused on creating insurance products adapted to the market, was then deployed in South Korea in 2018, in Singapore in 2020 and in the United Kingdom in September 2021.
AXA Partners and Trip.com have announced the launch of new travel insurance products for German and French travellers.
Trip.com and AXA Partners announce a significant European expansion of new travel insurance products for German and French travellers. The two new insurance solutions provide a range of benefits including medical, cancellation and baggage cover, which can be selected when booking a flight on Trip.com. The cancellation-only ʻBasicʼ insurance solution has proven especially popular in mainland Europe as travellers seek reassurance when booking their next trip and includes coverage if the trips are cancelled due to Covid. Whilst the ʻTravel Plusʼ medical insurance policy, which was made available to UK customers in September 2021, crucially protects customers for cancellation and medical costs if they contract COVID-19.
Trip.com is a global travel agency and part of Trip.com Group, a leading travel provider with hundreds of millions of users worldwide. Over the last two years, Trip.com has focused on expansion across Europe by developing its own technology, building out supply chains and fostering strategic partnerships.
AXA Partners, a global player in assistance services, travel insurance and credit protection provide varied products across a wide range of channels. With its extensive global network of medical providers and its medical case management expertise, AXA Partners is perfectly positioned to deliver quality care and assistance when customers need it most.
Xavier Blanchard, AXA Partners Travel Insurance CEO and Global head of Travel at AXA Partners, said of the partnership, “We are delighted to be working with Trip.com. Trip.com Group is one of the worldʼs largest online travel agencies, and so our partner understands the need for products to be distributed compliantly and with the customerʼs best interests at heart. We, at AXA Partners, understand the need for this to be achieved in a simple, engaging and understandable way. Our combined global expertise and collaborative approach creates a perfect environment for the creation of products and services that protect and support customers at every stage of their journey.”
Andy Washington, General Manager for Europe, Trip.com Group, said, “Trip.com is focused on building out our offering in the UK and Europe. By partnering with AXA, one of the worldʼs leading insurance providers, we are able to give our users the protection they need to have peace of mind when they take their next trip. We are delighted to have worked with the AXA Partners team in such a collaborative way, designing solutions that respond to usersʼ needs and presenting them in a user-friendly, easy-to-book way on the Trip.com platform. We look forward to growing our cooperation with AXA Partners, to bring Trip.com users in the UK and mainland Europe comprehensive insurance coverage.”
Following the successful launch of the UK, France and Germany, AXA Partners and Trip.com are pursuing their collaboration through designing protection solutions beyond air transport, and expanding their partnership to new markets, including Italy and Spain in 2022.
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